When requesting the refund of the ticket, the user will meet 2 situations:

1. Refund request period expired

When the refund request time period set by administrator has expired the user will receive the following message:




2. Confirm the refund request

User will have to confirm the refund request by entering the refund reason and clicking on Send request button:



After the user sends the refund request, the ticket status will turn into “pending refund”. When the administrator of the website grants the user’s refund request, the status will turn into “refunded”. In case the administrator of the website denies the refund request the status of the ticket will remain “valid”